Frequently asked
questions.
A short collection of questions we hear most. If something is missing, our team is happy to help.
- 01
Is PROOF a pharmacy?
PROOF is a physician-led platform and care experience. Where clinically appropriate, fulfilment is coordinated through licensed medical and pharmacy partners.
- 02
Do I need a live consultation?
Yes. A live physician review is part of our process before any personalised clinical pathway is considered.
- 03
Do you offer prescription-based options?
Where clinically appropriate, prescription-based options may be discussed as part of a live physician consultation.
- 04
Can I buy treatment directly from the website?
The website is designed for baseline intake, education, and consultation requests. It is not a public catalogue of prescription products.
- 05
Do you offer a cosmetic serum as well?
Yes. Our cosmetic serum is separate from any physician-led clinical pathway and is presented accordingly.
- 06
How long does the process take?
Timing depends on physician availability, baseline completeness, and whether your case is suitable for the next step.
- 07
Is everyone accepted?
No. Acceptance depends on clinical fit and service capacity.
- 08
Are results guaranteed?
No ethical clinical pathway can guarantee a specific result. Our commitment is to a more precise process, clearer structure, and stronger continuity.
Still curious? Begin your baseline and our team will be in touch.